Conflict Resolution
Conflict can arise in any health and social care setting, whether it stems from differences in communication, workload pressures, personality clashes or misunderstandings between colleagues. Left unaddressed, conflict can affect staff wellbeing, teamwork and the quality of care provided, and can make it harder for teams to work together effectively.
This CPD-accredited Conflict Resolution course is designed for care workers, healthcare assistants, support workers, senior carers, nurses, managers and supervisors working across residential care, domiciliary care, supported living and NHS settings. Learners will develop a practical understanding of conflict dynamics, the sources and signs of workplace conflict, effective communication, active listening and empathy, and proven conflict resolution strategies for resolving disagreements constructively and maintaining safe, respectful and collaborative care environments.
CPD Accredited
Certificate Included
Learn at Your Own Pace
2 hours
Quizzes covered in each module
Care Certificate Standard 6 aligned
Conflict resolution & de-escalation
Effective communication skills
*For individual learners. Need to train multiple staff? See Organisation pricing
Why This Course Matters
Recognise the sources and signs of conflict before it escalates.
Improve effective communication when managing difficult conversations.
Build confidence using active listening and empathy in professional interactions.
Apply practical conflict resolution strategies to resolve disagreements constructively.
Support a more collaborative, respectful and positive working environment.
Did You Know?
According to the NHS Staff Survey 2024, 17.6% of NHS staff reported experiencing bullying, harassment or abuse from a colleague in the past 12 months. Strengthening conflict resolution and communication skills can help care teams address disagreements early, before they affect staff wellbeing, teamwork or the quality of care provided.
Why Learn With Carelearner
CPD Accredited Certificate
100% Online & Self-Paced Learning
Instant Digital Certificate on Completion
Works on Desktop, Tablet & Mobile
Industry Best Practice
Earn Your CPD Certificate
Complete the course and pass the final assessment to receive a CPD-accredited certificate ready to download, print and keep on file for inspection.
What's Inside the Course?
Here are the modules you will cover in this course:
The Dynamics of Conflict in Healthcare
Introduces the nature of conflict and explores why disagreements can arise within healthcare and social care environments.
Identifying Sources and Signs of Conflict
Covers common causes of workplace conflict and the early signs that may indicate tension or disagreement within professional settings.
Techniques for Effective Communication During Conflicts
Explores communication approaches that help professionals manage difficult conversations and work towards constructive outcomes.
Conflict Resolution Strategies and Frameworks
Introduces practical strategies and frameworks that support the resolution and management of workplace conflict.
The Role of Active Listening and Empathy
Explores how active listening, empathy and understanding contribute to more positive communication and conflict resolution.
Building a Collaborative Environment for Conflict Management
Covers approaches to promoting teamwork, mutual respect and collaboration to help prevent and manage conflict effectively.
Who Is This Course For?
- 1. Care Workers
2. Healthcare Assistants (HCAs)
3. Support Workers
4. Senior Carers
5. Nurses
6. Managers & Supervisors
7. Residential & Nursing Home Staff
8. Domiciliary Care Staff
9. Supported Living Staff
10. Agency Care Professionals
Meet the Expert Behind Your Course
Manu Thomas is an Advanced Clinical Practitioner, Former CQC Specialist Advisor and NHS Clinical Entrepreneur Programme Fellow. As the Founder of Pentafold Ltd and CareLearner, and a member of a NICE professional committee, he brings extensive clinical, regulatory, and healthcare innovation expertise to the development of this course.
Learning Outcomes
After completing this course, you will be able to:
Receive a CPD-accredited certificate upon successful completion.
Strengthen your professional portfolio with accredited Conflict Resolution training.
Identify the sources and signs of conflict within health and social care settings.
Apply effective communication and active listening techniques during difficult conversations.
Use practical conflict resolution strategies and de-escalation techniques to manage disagreements.
Contribute to a collaborative, respectful and person-centred working environment.
FAQ
Is conflict resolution training a legal requirement in the UK?
There's no single law that names "conflict resolution" training as mandatory, but employers have general duties under the Health and Safety at Work etc. Act 1974 and the Equality Act 2010 to manage workplace behaviour, prevent harassment and support staff wellbeing. Conflict resolution training helps care providers meet these wider duties and reduce the risk of disputes escalating.
What is conflict resolution in healthcare?
Conflict resolution in healthcare refers to the skills and approaches used to identify, manage and resolve disagreements between colleagues, teams or individuals in a care setting. It includes recognising the sources of conflict, communicating effectively, and applying strategies that support safer, more collaborative working relationships.
What are de-escalation techniques?
De-escalation techniques are communication and behavioural approaches used to calm a tense situation before it develops into a more serious conflict. In health and social care, this can include staying calm, using active listening, acknowledging the other person's perspective, and choosing language that reduces tension rather than increasing it.
Why is active listening important in health and social care?
Active listening helps care professionals fully understand a colleague's or service user's perspective before responding, reducing the misunderstandings that can lead to conflict. It's a core communication skill covered under Care Certificate Standard 6 (Communication), and is central to resolving disagreements constructively.
Why is conflict management training important for care staff?
Unresolved conflict can affect staff wellbeing, teamwork and the quality of care provided. Conflict management training gives care staff practical tools to recognise disagreements early, communicate effectively and resolve issues constructively, supporting a safer and more positive working environment.
Does this course satisfy CQC inspection requirements?
This course is CPD accredited and supports the communication and teamworking expectations considered under the CQC's well-led key question. CQC doesn't approve individual courses, but expects providers to evidence appropriate training and staff competence in managing workplace relationships.
Is this course suitable for managers and supervisors?
Yes. While the course is relevant to all care staff, it's particularly useful for managers and supervisors, who may need to support, mediate or intervene when conflict arises within their team.
Can I complete this course on my phone?
Yes. The course is fully responsive and can be completed on desktop, tablet or mobile — study at your own pace, whenever it suits you.
Ideal for one learner
£24
+VAT
Full course access, CPD certificate and unlimited assessment retakes included.
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