Handling Information
Handling information securely is essential for protecting people's privacy, maintaining confidentiality and providing safe and compliant health and social care. Professionals regularly work with personal and sensitive information and must understand how to record, store and share information appropriately.
This course covers Standard 14 of the Care Certificate: Handling Information, focusing on the knowledge and skills needed to manage personal and professional information securely. Learners will develop an understanding of confidentiality, secure recording and storage, appropriate information sharing, and the importance of following relevant legal and ethical requirements.

CPD Accredited
Certificate Included
Learn at Your Own Pace
2 hours
Quizzes covered in each module
Care Certificate Standard 14
Confidentiality and information security
*For individual learners. Need to train multiple staff? See Organisation pricing
Why This Course Matters
Understand the importance of secure information handling in care.
Protect personal and confidential information from inappropriate access or disclosure.
Promote accurate and secure recording practices.
Support appropriate and responsible information sharing.
Strengthen compliance with professional, legal and ethical information-handling requirements.
Did You Know?
Protecting personal information is an important part of maintaining people's privacy, dignity and trust in health and social care.
Why Learn With Carelearner

CPD Accredited Certificate
100% Online & Self-Paced Learning
Instant Digital Certificate on Completion
Works on Desktop, Tablet & Mobile
Industry Best Practice
Earn Your CPD Certificate
Complete the course and pass the final assessment to receive a CPD-accredited certificate ready to download, print and keep on file for inspection.

What's Inside the Course?
Here are the modules you will cover in this course:
Standard 14: Handling Information
Covers the Care Certificate Standard 14 and explores how personal and professional information should be handled securely within health and social care settings. Learners will develop an understanding of confidentiality, secure recording, storage and sharing of information, as well as the importance of following relevant legal and ethical requirements.
Who Is This Course For?
- 1. Care Workers
2. Healthcare Assistants (HCAs)
3. Support Workers
4. Nurses
5. Senior Carers
6. Residential & Nursing Home Staff
7. Domiciliary Care Staff
8. Administrative & Care Staff
9. Healthcare Professionals
10. Health & Social Care Professionals

Meet the Expert Behind Your Course
Manu Thomas is an Advanced Clinical Practitioner, Former CQC Specialist Advisor and NHS Clinical Entrepreneur Programme Fellow. As the Founder of Pentafold Ltd and CareLearner, and a member of a NICE professional committee, he brings extensive clinical, regulatory, and healthcare innovation expertise to the development of this course.


Learning Outcomes
After completing this course, you will be able to:
Receive a CPD-accredited certificate upon successful completion.
Strengthen your professional portfolio with Care Certificate Standard 14 training.
Explain the importance of confidentiality when handling personal information.
Understand appropriate approaches to recording and securely storing information.
Recognise the importance of sharing information appropriately and responsibly.
Understand the professional, legal and ethical responsibilities associated with handling information.
FAQ
What is the Handling Information course about?
This course covers Standard 14 of the Care Certificate and focuses on handling personal and professional information securely in health and social care settings. It covers confidentiality, recording, storage, information sharing and professional responsibilities.
Who should take this Handling Information course?
This course is suitable for care workers, healthcare assistants, support workers, nurses, administrative staff and other health and social care professionals who handle personal or professional information.
What will I learn from this course?
You will learn about confidentiality, secure recording and storage, appropriate information sharing and the importance of protecting personal information.
Is this course part of the Care Certificate?
Yes. This course covers Standard 14: Handling Information of the Care Certificate.
Is this course suitable for beginners?
Yes. The course is suitable for learners who are new to health and social care as well as those who want to refresh their existing knowledge of handling information securely.
Can I complete this course online?
Yes. The course is delivered online, allowing you to complete the training at your own pace and from a location that suits you.
Can I complete this course on my phone?
Yes. The course is fully responsive and can be completed on desktop, tablet or mobile devices. Learn at your own pace, wherever and whenever it suits you.
How long does it take to complete the course?
The course is designed for flexible, self-paced learning. The time required will depend on your individual learning speed and how you choose to work through the course materials.
Will I receive a certificate after completing the course?
Yes. Upon successful completion, you will receive a certificate that can be used as evidence of your learning and continuing professional development.
Is this course CPD accredited?
Yes. This Handling Information course is CPD accredited, demonstrating that it meets recognised standards for Continuing Professional Development.
Can I study at my own pace?
Yes. The course is designed for flexible, self-paced learning, allowing you to work through the training at a time and pace that suits your schedule.

Ideal for one learner
£24
+VAT
Full course access, CPD certificate and unlimited assessment retakes included.
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