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£20.00
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1.5 hours
8 modules
Complaints Handling
In this Complaints Handling course, you will learn to develop resolution plans that address issues and support long-term service improvements. You will also master communication skills like active listening and empathy to resolve complaints quickly and maintain patient trust. By the end, you will be able to explain the different types of complaints in healthcare and how they drive service improvements.
Course Objectives
Understand the role and importance of effective complaints handling in healthcare
Recognise the different types of complaints in healthcare settings
Develop effective communication skills for managing complaints
Learn how to develop and implement resolution plans
Promote a positive complaints culture within healthcare teams
Ensure accurate documentation and reporting of complaints
What you will learn
Introduction to Complaints Handling
Communication Strategies for Handling Complaints
Investigating Complaints and Resolution Strategies
Compliant Resolution Techniques and Corrective Actions
Preventing Complaints in Health and Social Care
Handling complex and Escalated Complaints
Emergency Procedures and Handling Serious Complaints
Final Assessment and Certification in Handling Complaints
Once you've completed the course, you'll be able to download your certificate. Here's a sample certificate for you to take a look at as a preview!
Frequently Asked Questions (FAQ)
At CareLearner, we provide a broad spectrum of training that addresses critical areas across health, care, administration, and safeguarding. Our courses are meticulously designed to cover essential topics ranging from effective health and care practices to comprehensive administration and compliance strategies. Additionally, we focus on safeguarding, equipping learners with the knowledge to protect vulnerable individuals and navigate consent and reporting procedures. Our training also emphasizes safety and hygiene, ensuring that learners understand best practices for handling hazardous substances and maintaining high standards of cleanliness. Each course is crafted to meet diverse needs, ensuring a well-rounded and thorough educational experience.
Yes, all our courses are CPD accredited, ensuring they meet the Continuing Professional Development standards and benchmarks. This accreditation helps you enhance your professional skills and maintain your competency in the health and social care field.
No, our courses are primarily focused on providing theoretical knowledge and essential skills. Practical components are not included, but our courses are designed to complement practical training that you may receive in your workplace.
Each course is divided into modules and chapters that cover specific topics. The courses include interactive elements such as videos, animations, quizzes, and case studies to enhance your learning experience.
Yes, we offer free course previews for some of our courses. You can access these previews on our website to get a glimpse of the course content and format.
Enrolling in a course is simple. Visit our website, browse through the available courses, select the one you are interested in, and click on the "Enroll Now" button. You will need to create an account, complete the registration process, and make the payment to gain access to the course materials.
Yes, our platform is optimized for a seamless user experience across all devices, including desktops, laptops, tablets, and smartphones. This allows you to learn at your own pace and convenience, anytime and anywhere.
Once you enroll in a course, you will have access to the course materials for one year. This allows you to revisit the content and reinforce your learning as needed.
No, each course enrollment is for individual use only. Sharing your course access with others is against our terms of service. If you need group access, please contact our sales team for information on group pricing and packages.
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