Duty of candour is not a form you complete after something goes wrong. It is a fundamental standard, one of the areas CQC pays particular attention to, and it sits at the heart of how inspectors judge whether a service is genuinely open and safe. For registered managers, that means duty of candour has to work as a live operational process, not a policy document that only gets read after an incident. This guide sets out what the law requires, how to recognise when the duty app

By Manu Thomas, Advanced Clinical Practitioner, CQC Specialist Advisor, NHS Clinical Entrepreneur Fellow, NICE Associate

By Manu Thomas, Advanced Clinical Practitioner, CQC Specialist Advisor, NHS Clinical Entrepreneur Fellow, NICE Associate | Last updated: [Date]

The Employment Rights Act 2025 brings the biggest changes to UK employment law in a generation, phased across 2026 and 2027. For care providers, the changes already in force include day one statutory sick pay, day one paternity and unpaid parental leave, and higher wage rates. The largest changes, guaranteed hours and a shorter unfair dismissal qualifying period, arrive in 2027. Why this matters for care providers Employment law changes hit adult social care harder than almos

PSIRF is the NHS framework for responding to patient safety incidents. It is mandatory under the NHS Standard Contract, not for adult social care providers directly. But its four principles, proportionate, learning-led and compassionate response, increasingly shape what CQC expects to see in how your service handles incidents. Why this matters CQC is back in the field. The regulator completed over 50% more inspections in November 2025 than the year before and is targeting 9,0

CQC is accelerating. The regulator completed over 50% more inspections in November 2025 than the same month a year earlier, and has set a public target of 9,000 assessments by September 2026. If you haven't been inspected under the new framework yet, your window is closing. This guide walks you through the five practical steps to prepare. Why this matters In the space of six months, CQC inspection patterns have shifted dramatically. Services that expected 18-24 months before

CQC's well-led assessment framework has evolved in 2026 with tougher expectations. It covers six domains and 24 key lines of enquiry (KLOEs). Inspectors are no longer looking for perfect systems or committees. They're looking for evidence that leaders understand their service, respond to risk, and are visibly changing things based on what they find. This breakdown explains each KLOE and what evidence actually passes inspection under the new framework. Why this matters CQC is

On 24 March 2026, CQC published four draft sector-specific assessment frameworks. For adult social care providers, this marks a major reset. The Single Assessment Framework is being replaced. The 34 quality statements are becoming 24 Key Lines of Enquiry, scoring is being removed, and rating characteristics are returning. The consultation closes at 5pm on 12 June 2026. Pilots are expected through summer, with the new framework due to go live towards the end of 2026. For regis

More People Are Going Private — What the Two-Tier NHS Means for Care Workers

You’ve finished your shift. You’re in the car, on the bus, or walking through your front door — but part of you is still on the ward. You’re replaying a conversation with a distressed family member. Thinking about the resident who had a bad night. Running ove r whether you handled that incident the right way. Sound familiar? If so, you’re not alone — and you’re not doing anything wrong. Care work involves a level of emotional investment that doesn’t switch off cleanly when yo

If you've been following the news, you'll have seen the headlines: NHS England is being abolished. It's the kind of announcement that can send a wave of anxiety through anyone working in health or social care — especially when the language used is dramatic and the details are thin. So let's cut through the noise. This blog explains what has actually happened, what it means in practice, and — most importantly — what it means for you as a care professional. The short answer: fo

If you work in health or social care, chances are you've been taught — explicitly or not — that putting others first is the job. That going the extra mile, staying a little longer, and saying yes when you really mean no is just what good carers do. But here's what nobody tells you early enough: boundaries aren't barriers to good care. They're what make good care sustainable. And the guilt you feel when you enforce them? That's worth examining — because it's often the very th

What Does DoLS Stand For? DoLS stands for Deprivation of Liberty Safeguards . It is the procedure prescribed in law when it is necessary to deprive a person of their liberty, a resident or patient who lacks the mental capacity to consent to their care and treatment, in order to keep them safe from harm. The legal foundation sits within the Mental Capacity Act 2005 and is underpinned by Article 5 of the Human Rights Act, which establishes that everyone has the right to libert

What Good Dementia Care Actually Looks Like (And Why It Matters in 2026)

If you work with lifting equipment in any capacity, understanding the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) is not optional. It is a legal requirement. Whether you are an employer, manager, or operative working in construction, care, logistics, or manufacturing, LOLER compliance directly affects workplace safety and your organisation's legal standing. Our online LOLER course at CareLearner is designed to give you a thorough, accessible, and CPD-ac

We have some exciting news to share. Pentafold, the company behind CareLearner, has been officially welcomed into the NVIDIA Inception Programme , a global initiative that supports startups pushing the boundaries of AI, data science, and cutting-edge technology. For our team, this is more than a badge. It is recognition that the problem we are solving matters, and that the approach we are taking to solve it is the right one. What Is the NVIDIA Inception Programme? NVIDIA Ince

Have you ever walked into the office at 8:30 am only to find your MAR charts scattered on the desk, half your team still logging on, and a frantic text saying "sorry, I've lost the new policy link"? It feels like herding cats, and you're staring down a CQC inspection in three months. That scenario plays out in care settings across England every single week. The good news? The gaps that lead to an inadequate or requires-improvement rating are almost always predictable, and fix