Add a Title
-
Get instant access to all course materials
-
Learn at your own pace, from any device
-
Earn a certificate upon completion
-
Personalised learning dashboard and progress tracking
£24.00
Quantity
+ VAT
Effective communication is one of the most important skills in health and social care. It underpins trust between professionals and the people they support, helps ensure information is shared accurately between colleagues, and directly affects the safety and quality of care provided. When communication breaks down through unclear information, poor listening or barriers between colleagues and those receiving care the risk of misunderstandings and reduced quality of care increases.
This CPD-accredited Communication Skills course is designed for care workers, healthcare assistants, support workers, senior carers, nurses and other professionals working in residential care, domiciliary care and supported living services. Learners will develop a practical understanding of active listening, empathetic responses, verbal and non-verbal communication techniques, how to identify and overcome communication barriers, and strategies for effective teamwork, collaboration and managing difficult conversations.
CPD Accredited
Certificate Included
Learn at Your Own Pace
1.5 hours
Quizzes covered in each module
Care Certificate Standard 6 aligned
Skills for Care aligned
Active listening & teamwork skills
*For individual learners. Need to train multiple staff? See Organisation pricing
Why This Course Matters
Build confidence and consistency in verbal and non-verbal communication across care settings.
Improve active listening and empathetic responses when supporting individuals.
Reduce the risk of communication barriers affecting the quality and safety of care.
Strengthen teamwork, collaboration and information-sharing between colleagues.
Meet CQC mandatory training expectations with a recognised CPD certificate.
Did You Know?
A review of 59 studies covering more than 88,000 patient complaints found that communication — both spoken and written — was identified as a major contributing factor in patient safety incidents. Effective communication training helps care professionals reduce misunderstandings, improve safety, and support more person-centred care.
Why Learn With Carelearner
CPD Accredited Certificate
100% Online & Self-Paced Learning
Instant Digital Certificate on Completion
Works on Desktop, Tablet & Mobile
Industry Best Practice
Earn Your CPD Certificate
Complete the course and pass the final assessment to receive a CPD-accredited certificate ready to download, print and keep on file for inspection.
What's Inside the Course?
Here are the modules you will cover in this course:
The Role of Communication in Patient Care
Introduces the importance of effective communication in providing safe, respectful and person-centred care.
Active Listening and Empathetic Responses
Covers active listening and empathetic communication approaches that help professionals understand and respond to individual needs.
Verbal and Non-Verbal Communication Techniques
Explores verbal and non-verbal communication techniques, including tone, body language and choice of words, and how they influence interactions in care settings.
Identifying and Overcoming Communication Barriers
Covers common communication barriers and practical approaches that help professionals communicate more effectively with individuals and colleagues.
Strategies for Effective Teamwork and Collaboration
Explores the role of communication in teamwork, information sharing and collaborative working across care settings.
Managing Difficult Conversations and Conflicts
Covers communication approaches for handling challenging conversations, disagreements and emotionally difficult situations professionally.
Who Is This Course For?
-
Care Workers
-
Healthcare Assistants (HCAs)
-
Support Workers
-
Senior Carers
-
Nurses
-
Residential & Nursing Home Staff
-
Domiciliary Care Staff
-
Supported Living Staff
-
Agency Care Professionals
Meet the Expert Behind Your Course
Manu Thomas is an Advanced Clinical Practitioner, Former CQC Specialist Advisor and NHS Clinical Entrepreneur Programme Fellow. As the Founder of Pentafold Ltd and CareLearner, and a member of a NICE professional committee, he brings extensive clinical, regulatory, and healthcare innovation expertise to the development of this course.
Learning Outcomes
After completing this course, you will be able to:
Receive a CPD-accredited certificate upon successful completion
Strengthen your professional portfolio with accredited training.
Safely assess manual handling operations before providing support.
Choose appropriate techniques and equipment for different situations.
Apply verbal and non-verbal communication techniques effectively in care settings.
Manage difficult conversations professionally, and communicate effectively as part of a team.
FAQ
What is communication skills training in health and social care?
Communication skills training in health and social care teaches professionals how to share information clearly, listen actively and respond with empathy. It covers verbal, non-verbal and written communication, and how to apply these skills safely and respectfully with individuals, families and colleagues.
Why is effective communication important in health and social care?
Effective communication helps professionals understand individual needs, share information accurately and work well as part of a team. It supports safer, more person-centred care and helps reduce the risk of misunderstandings that could otherwise affect the quality of care provided.
What communication methods are used in health and social care?
Health and social care professionals use a combination of verbal communication, non-verbal communication such as body language and facial expression, and written communication such as care notes and handover records, adapting their communication style to the individual and situation.
What are common barriers to effective communication?
Common communication barriers include sensory or cognitive impairments, language differences, jargon, environmental distractions and differing communication styles. Recognising these barriers is the first step to adapting your approach and communicating more effectively with individuals and colleagues.
What is person-centred communication?
Person-centred communication means adapting how you communicate to reflect an individual's communication needs and preferences, involving them in decisions and treating them with dignity and respect, rather than using a one-size-fits-all approach.
Who should take this Communication Skills course?
This course is suitable for care workers, healthcare assistants, support workers, nurses, senior carers and other health and social care professionals who communicate with individuals, families or colleagues as part of their role.
Is this course suitable for beginners?
Yes. The course provides a clear introduction to communication skills in health and social care and is suitable for learners who are new to the subject as well as those who want to refresh their existing knowledge.
Can I complete this course on my phone?
Yes. The course is fully responsive and can be completed on desktop, tablet or mobile devices. Learn at your own pace, wherever and whenever it suits you.
Is this course CPD accredited?
Yes. This Communication Skills course is CPD accredited, demonstrating that it meets recognised standards for Continuing Professional Development and can be used as evidence of your ongoing learning.