Add a Title
-
Get instant access to all course materials
-
Learn at your own pace, from any device
-
Earn a certificate upon completion
-
Personalised learning dashboard and progress tracking
£24.00
Quantity
+ VAT
Good customer service is an important part of creating positive experiences for people accessing health and social care services. Clear communication, respectful interactions and an appropriate response to questions or concerns can help build trust and improve satisfaction.
This CPD-accredited Customer Service Awareness course is designed for healthcare and social care professionals who interact with patients, service users, families, colleagues or members of the public. Learners will develop an understanding of effective communication, common challenges in healthcare interactions, handling enquiries and concerns, and approaches to enhancing patient satisfaction.
CPD Accredited
Certificate Included
Learn at Your Own Pace
1 hour
Quizzes covered in each module
Customer service in healthcare
Communication and patient experience
*For individual learners. Need to train multiple staff? See Organisation pricing
Why This Course Matters
Understand the importance of customer service in healthcare.
Improve communication and professional interaction skills.
Build confidence when responding to patient enquiries and concerns.
Support positive and respectful patient experiences.
Develop approaches that can contribute to improved patient satisfaction.
Did You Know?
Positive customer service experiences can help build trust, improve communication and contribute to greater satisfaction with healthcare services.
Why Learn With Carelearner
CPD Accredited Certificate
100% Online & Self-Paced Learning
Instant Digital Certificate on Completion
Works on Desktop, Tablet & Mobile
Industry Best Practice
Earn Your CPD Certificate
Complete the course and pass the final assessment to receive a CPD-accredited certificate ready to download, print and keep on file for inspection.
What's Inside the Course?
Here are the modules you will cover in this course:
Importance of Customer Service in Healthcare
Explores why good customer service is important in healthcare and how positive interactions can contribute to a better experience for patients and service users.
Challenges in Healthcare Interactions
Covers common challenges that may arise during interactions in healthcare environments and approaches to managing them professionally.
Effective Communication Techniques
Explores communication techniques that can help professionals communicate clearly, respectfully and effectively.
Handling Patient Inquiries and Concerns
Covers approaches to responding to patient questions, enquiries and concerns in a professional and supportive manner.
Strategies for Enhancing Patient Satisfaction
Explores practical approaches to improving patient experiences and promoting positive interactions within healthcare services.
Who Is This Course For?
-
Care Workers
-
Healthcare Assistants (HCAs)
-
Support Workers
-
Senior Carers
-
Nurses
-
Residential & Nursing Home Staff
-
Domiciliary Care Staff
-
Supported Living Staff
-
Agency Care Professionals
Meet the Expert Behind Your Course
Manu Thomas is an Advanced Clinical Practitioner, Former CQC Specialist Advisor and NHS Clinical Entrepreneur Programme Fellow. As the Founder of Pentafold Ltd and CareLearner, and a member of a NICE professional committee, he brings extensive clinical, regulatory, and healthcare innovation expertise to the development of this course.
Learning Outcomes
After completing this course, you will be able to:
Receive a CPD-accredited certificate upon successful completion
Strengthen your professional portfolio with accredited training.
Safely assess manual handling operations before providing support.
Choose appropriate techniques and equipment for different situations.
Recognise appropriate approaches to handling patient enquiries and concerns.
Understand strategies for supporting positive patient experiences and satisfaction.
FAQ
What is the Customer Service Awareness course about?
This course provides an understanding of customer service in healthcare and covers communication, handling patient enquiries and concerns, and approaches to improving patient satisfaction.
Who should take this Customer Service Awareness course?
This course is suitable for healthcare and social care professionals, reception and administrative staff, care workers, support workers and anyone who regularly interacts with patients, service users or their families.
What will I learn from this course?
You will learn about effective communication, healthcare interactions, handling enquiries and concerns, and strategies for improving patient satisfaction.
Is this course suitable for beginners?
Yes. The course provides a clear introduction to customer service in healthcare and is suitable for learners who are new to the subject as well as those who want to refresh their existing knowledge.
Can I complete this course online?
Yes. The course is delivered online, allowing you to complete the training at your own pace and from a location that suits you.
Can I complete this course on my phone?
Yes. The course is fully responsive and can be completed on desktop, tablet or mobile devices. Learn at your own pace, wherever and whenever it suits you.
How long does it take to complete the course?
The course is designed for flexible, self-paced learning. The time required will depend on your individual learning speed and how you choose to work through the course materials.
Will I receive a certificate after completing the course?
Yes. Upon successful completion, you will receive a CPD-accredited certificate that can be used as evidence of your continuing professional development.
Is this course CPD accredited?
Yes. This Customer Service Awareness course is CPD accredited, demonstrating that it meets recognised standards for Continuing Professional Development.
Can I study at my own pace?
Yes. The course is designed for flexible, self-paced learning, allowing you to work through the training at a time and pace that suits your schedule.