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The duty of candour promotes openness, honesty and transparency when people experience harm during their care. Health and social care professionals need to understand their responsibilities, communicate concerns appropriately and ensure people receive clear information and support when things go wrong.
This course explores the duty of candour, notifiable safety incidents, the candour process, effective communication and apology, and the role of leadership and governance in building a culture of accountability.
CPD Accredited
Certificate Included
Learn at Your Own Pace
2 hours
Quizzes covered in each module
Duty of candour awareness
Openness and accountability
*For individual learners. Need to train multiple staff? See Organisation pricing
Why This Course Matters
Understand the importance of openness and honesty when care goes wrong.
Recognise incidents that may trigger duty of candour requirements.
Follow appropriate steps for communicating and responding to incidents.
Provide compassionate explanations, apologies and support.
Strengthen accountability and learning across care teams.
Did You Know?
In England, the Care Quality Commission regulates the statutory duty of candour for registered providers, while professional duties of candour also apply to individual healthcare professionals under their relevant professional standards.
Why Learn With Carelearner
CPD Accredited Certificate
100% Online & Self-Paced Learning
Instant Digital Certificate on Completion
Works on Desktop, Tablet & Mobile
Industry Best Practice
Earn Your CPD Certificate
Complete the course and pass the final assessment to receive a CPD-accredited certificate ready to download, print and keep on file for inspection.
What's Inside the Course?
Here are the modules you will cover in this course:
Understanding the Duty of Candour
Explains the meaning and purpose of duty of candour, the importance of openness and honesty, and the responsibilities of health and social care providers and staff.
Notifiable Safety Incidents
Explores what constitutes a notifiable safety incident, the importance of recognising qualifying events and the relevant reporting requirements in care settings.
The Candour Process Step by Step
Covers the key stages of the candour process, including identifying an incident, informing the relevant people, providing an explanation, documenting actions and following organisational procedures.
Communication, Apology and Support
Examines how to communicate honestly and compassionately, offer an appropriate apology, answer questions and provide ongoing support to people affected by an incident.
Culture, Leadership and Governance
Explores how leadership, reporting systems, learning reviews and organisational oversight promote transparency, accountability and continuous improvement.
Who Is This Course For?
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Care Workers
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Healthcare Assistants (HCAs)
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Support Workers
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Senior Carers
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Nurses
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Residential & Nursing Home Staff
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Domiciliary Care Staff
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Supported Living Staff
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Agency Care Professionals
Meet the Expert Behind Your Course
Manu Thomas is an Advanced Clinical Practitioner, Former CQC Specialist Advisor and NHS Clinical Entrepreneur Programme Fellow. As the Founder of Pentafold Ltd and CareLearner, and a member of a NICE professional committee, he brings extensive clinical, regulatory, and healthcare innovation expertise to the development of this course.
Learning Outcomes
After completing this course, you will be able to:
Receive a CPD-accredited certificate upon successful completion
Strengthen your professional portfolio with accredited training.
Safely assess manual handling operations before providing support.
Choose appropriate techniques and equipment for different situations.
Recognise the importance of accurate records and follow-up support.
Describe how leadership and governance promote openness and learning.
FAQ
What is the duty of candour?
The duty of candour is the responsibility to be open and honest when things go wrong in care. It includes specific legal requirements for registered providers and professionals, depending on the applicable rules.
When does the duty of candour apply?
The requirements depend on the type of care provider, the relevant legal framework and the circumstances of the incident. Organisations should follow applicable regulations and internal procedures.
What is a notifiable safety incident?
It is an incident that meets the criteria set out in the relevant duty of candour regulations. Staff should report concerns promptly so the appropriate people can assess and respond to them.
Does duty of candour include apologising?
Yes. Where the duty applies, an appropriate apology is part of an open and honest response. An apology should be compassionate, clear and consistent with the applicable requirements.
Why is documentation important?
Accurate records help demonstrate what happened, what was communicated, what actions were taken and how follow-up and learning are managed.
Who is responsible for meeting duty of candour requirements?
Responsibilities vary according to the applicable legal framework. Registered providers and leaders must ensure required processes are followed, while staff should report incidents and cooperate with appropriate procedures.