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This course explores the importance of speaking up, the champion role, relevant legislation and policies, and how to receive and respond to concerns effectively. Learners will also examine ways to build a speak-up culture, measure its impact and encourage continuous improvement across health and social care settings.
CPD Accredited
Certificate Included
Learn at Your Own Pace
3 hours
Quizzes covered in each module
Freedom to Speak Up
Promoting an open care culture
*For individual learners. Need to train multiple staff? See Organisation pricing
Why This Course Matters
Understand how speaking up can improve safety and care quality.
Build confidence in listening to and supporting colleagues.
Recognise the responsibilities and boundaries of the champion role.
Encourage openness and trust across care teams.
Use feedback and learning to strengthen speaking-up arrangements.
Did You Know?
In England, the National Guardian's Office supports Freedom to Speak Up arrangements in NHS organisations and works to improve speaking-up culture. Local arrangements and responsibilities may differ across health and social care settings.
Why Learn With Carelearner
CPD Accredited Certificate
100% Online & Self-Paced Learning
Instant Digital Certificate on Completion
Works on Desktop, Tablet & Mobile
Industry Best Practice
Earn Your CPD Certificate
Complete the course and pass the final assessment to receive a CPD-accredited certificate ready to download, print and keep on file for inspection.
What's Inside the Course?
Here are the modules you will cover in this course:
Why Speaking Up Matters
Explores how speaking up helps protect people, improve care quality, address risks and support staff wellbeing.
The Speaking Up Landscape
Introduces speaking-up arrangements in health and social care, including internal reporting routes, external organisations and the importance of choosing an appropriate route for concerns.
The Champion Role
Explains the responsibilities and boundaries of a Freedom to Speak Up Champion, including listening, signposting, supporting colleagues and maintaining confidentiality appropriately.
The Law and Policy Behind Speaking Up
Introduces relevant legislation, organisational policies and guidance that support raising concerns, protecting workers and promoting accountability.
Receiving a Concern
Covers how to listen without judgement, respond empathetically, clarify the concern and help the person understand their available options.
Handling a Concern Well
Explores appropriate documentation, referral, follow-up and communication, while respecting confidentiality and escalating urgent safety concerns.
Building a Speak Up Culture
Examines ways to encourage openness, trust and psychological safety so that staff feel able to raise concerns without fear of unfair treatment.
Measuring and Sustaining Impact
Explains how feedback, themes, reporting data and learning reviews can help organisations evaluate speaking-up arrangements and improve them over time.
Who Is This Course For?
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Care Workers
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Healthcare Assistants (HCAs)
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Support Workers
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Senior Carers
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Nurses
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Residential & Nursing Home Staff
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Domiciliary Care Staff
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Supported Living Staff
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Agency Care Professionals
Meet the Expert Behind Your Course
Manu Thomas is an Advanced Clinical Practitioner, Former CQC Specialist Advisor and NHS Clinical Entrepreneur Programme Fellow. As the Founder of Pentafold Ltd and CareLearner, and a member of a NICE professional committee, he brings extensive clinical, regulatory, and healthcare innovation expertise to the development of this course.
Learning Outcomes
After completing this course, you will be able to:
Receive a CPD-accredited certificate upon successful completion
Strengthen your professional portfolio with accredited training.
Safely assess manual handling operations before providing support.
Choose appropriate techniques and equipment for different situations.
Identify ways to build trust and encourage an open culture.
Describe how feedback and learning can improve speaking-up arrangements.
FAQ
What is a Freedom to Speak Up Champion?
A Freedom to Speak Up Champion helps colleagues raise concerns by listening, offering support and signposting them to appropriate reporting routes. The role does not replace formal investigation or management responsibilities.
Why is speaking up important?
Speaking up can help identify risks, improve care, address poor practice and create a safer environment for both staff and the people receiving care.
Who can raise a concern?
Staff and workers can raise concerns about safety, quality, misconduct or workplace practices through the appropriate channels available to them.
What should a champion do when someone raises a concern?
Listen carefully, respond without judgement, explain available options, maintain confidentiality appropriately and help the person access the right support or reporting route.
Does a champion investigate concerns?
A champion generally supports and signposts colleagues rather than conducting formal investigations. Concerns should be referred to the appropriate person or process under organisational policy.
How can organisations encourage speaking up?
Organisations can promote trust, respond fairly to concerns, communicate learning, protect people from retaliation and demonstrate that speaking up leads to meaningful action.