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Aggressive behaviour can present challenges for professionals working in health and social care and may affect the safety and wellbeing of individuals, staff and others. Understanding potential causes, recognising early warning signs and using appropriate communication and management approaches can help professionals respond safely and respectfully.
This CPD-accredited Handling Aggressive Behaviour course is designed for care workers, healthcare assistants, support workers, nurses and other professionals who may encounter aggressive behaviour in their roles. Learners will develop an understanding of aggressive behaviour, recognising and assessing concerns, communication strategies, intervention and management approaches, legal and ethical considerations, and the importance of self-care and professional support.
CPD Accredited
Certificate Included
Learn at Your Own Pace
2.5 hours
Quizzes covered in each module
Managing challenging behaviour safely
De-escalation and communication
*For individual learners. Need to train multiple staff? See Organisation pricing
Why This Course Matters
Build confidence when responding to aggressive behaviour in care settings.
Improve awareness of potential triggers, warning signs and risks.
Develop effective communication approaches for managing challenging situations.
Support safe, respectful and person-centred responses to aggressive behaviour.
Promote staff wellbeing through appropriate self-care and professional support.
Did You Know?
Recognising early warning signs and using calm, respectful communication can help professionals manage challenging situations and reduce the likelihood of aggression escalating.
Why Learn With Carelearner
CPD Accredited Certificate
100% Online & Self-Paced Learning
Instant Digital Certificate on Completion
Works on Desktop, Tablet & Mobile
Industry Best Practice
Earn Your CPD Certificate
Complete the course and pass the final assessment to receive a CPD-accredited certificate ready to download, print and keep on file for inspection.
What's Inside the Course?
Here are the modules you will cover in this course:
Understanding Aggressive Behaviour
Introduces aggressive behaviour and explores potential contributing factors, triggers and the importance of responding in a calm, respectful and person-centred manner.
Recognising and Assessing Aggressive Behaviour
Covers how to recognise potential warning signs and assess situations to help identify risks and determine appropriate responses.
Communication Strategies
Explores communication approaches that can help reduce tension, support de-escalation and maintain respectful interactions during challenging situations.
Intervention and Management Strategies
Covers practical approaches for managing aggressive behaviour safely, including appropriate interventions, maintaining boundaries and following workplace procedures.
Legal and Ethical Considerations
Explores key legal and ethical considerations when responding to aggressive behaviour, including dignity, rights, professional responsibilities and appropriate use of interventions.
Self-care and Support for Healthcare Providers
Highlights the importance of staff wellbeing, self-care, supervision and accessing appropriate support following challenging or stressful incidents.
Who Is This Course For?
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Care Workers
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Healthcare Assistants (HCAs)
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Support Workers
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Senior Carers
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Nurses
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Residential & Nursing Home Staff
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Domiciliary Care Staff
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Supported Living Staff
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Agency Care Professionals
Meet the Expert Behind Your Course
Manu Thomas is an Advanced Clinical Practitioner, Former CQC Specialist Advisor and NHS Clinical Entrepreneur Programme Fellow. As the Founder of Pentafold Ltd and CareLearner, and a member of a NICE professional committee, he brings extensive clinical, regulatory, and healthcare innovation expertise to the development of this course.
Learning Outcomes
After completing this course, you will be able to:
Receive a CPD-accredited certificate upon successful completion
Strengthen your professional portfolio with accredited training.
Safely assess manual handling operations before providing support.
Choose appropriate techniques and equipment for different situations.
Apply appropriate communication and de-escalation approaches in challenging situations.
Understand legal, ethical and professional responsibilities when managing aggressive behaviour.
FAQ
What is the Handling Aggressive Behaviour course about?
This course provides learners with an understanding of how to recognise, assess and respond appropriately to aggressive behaviour in health and social care settings. It covers communication, intervention, legal responsibilities and staff wellbeing.
Who should take this Handling Aggressive Behaviour course?
This course is suitable for care workers, healthcare assistants, support workers, nurses and other health and social care professionals who may encounter aggressive behaviour as part of their role.
What will I learn from this course?
You will learn about aggressive behaviour, recognising warning signs, assessing risks, communication strategies, intervention and management approaches, legal and ethical considerations and staff self-care.
Is this course suitable for beginners?
Yes. The course is suitable for learners who are new to managing aggressive behaviour as well as those who want to refresh and strengthen their existing knowledge.
Can I complete this course online?
Yes. The course is delivered online, allowing you to complete the training at your own pace and from a location that suits you.
Can I complete this course on my phone?
Yes. The course is fully responsive and can be completed on desktop, tablet or mobile devices. Learn at your own pace, wherever and whenever it suits you.
How long does it take to complete the course?
The course is designed for flexible, self-paced learning. The time required will depend on your individual learning speed and how you choose to work through the course materials.
Will I receive a certificate after completing the course?
Yes. Upon successful completion, you will receive a CPD-accredited certificate that can be used as evidence of your continuing professional development.
Is this course CPD accredited?
Yes. This Handling Aggressive Behaviour course is CPD accredited, demonstrating that it meets recognised standards for Continuing Professional Development.
Can I study at my own pace?
Yes. The course is designed for flexible, self-paced learning, allowing you to work through the training at a time and pace that suits your schedule.