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Return & Refund Policy for Carelearner

Thank you for choosing Carelearner for your online training. We aim to ensure our learners and organizations have a seamless experience.

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Scope of Policy

This Return and Refund Policy applies exclusively to individual and group buyers who purchase online courses directly through the Carelearner LMS using the online checkout process on our website at www.carelearner.co.uk.

Eligibility & Refund Window
You are eligible to request a refund if all of the following conditions are met:

  • 14-Day Limit: Your refund request is submitted within 14 calendar days from the original date of purchase through www.carelearner.co.uk.

  • Incomplete Course: The user (or group members) have not completed the course and no certificates of completion have been issued.

  • Course Selection Error: You purchased the wrong course by mistake or realized the content does not match your intended learning requirements.

Important Notice: If your request is made after 14 calendar days from purchase, or if the user/group has already completed the course and obtained a certificate, no refund will be issued.

How to Request a Refund

To submit a request within the 14-day window, please contact our support team via email:

  • Email Address: contact@carelearner.co.uk

  • Email Subject: Refund Request - [Your Full Name / Business Name] - [Course Name]

  • Required Details: Please provide your full name (or organization name for group orders), order/receipt number, date of purchase, name of the course, and a brief explanation for the refund request.

Evaluation & Refund Processing

  • Review Period: Once we receive your email, our team will check your LMS account progress and purchase date. Approved refunds are processed within 5 working days of receiving your request, subject to the circumstances of your purchase.

  • Bank Credit Duration: Once processed by Carelearner, the actual time it takes for funds to reflect in your account depends on your payment provider or bank (typically 3 to 10 business days).

Course Swaps & Exchanges

If you or your group purchased the wrong course by mistake within the 14-day window, you may request to swap/exchange the order for a course of equal value instead of receiving a refund, provided that the course has not been completed and no certificate has been issued. Please state this preference in your email to contact@carelearner.co.uk.

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