Generative AI chatbots and other large language model tools are increasingly being used to support care workers, for example to draft care plans, answer questions or provide conversational support. While these tools promise to reduce administrative burden and improve efficiency, poorly supervised use can expose organisations and individual carers to significant legal liability. Under UK law, digital tools used in health and social care must meet specific clinical risk and data protection...

Are you ready for your next CQC inspection? Learn how to master Regulation 17 (Good Governance) under the Single Assessment Framework and avoid common compliance pitfalls. 1. The Five-Minute Evidence Challenge Ever been halfway through an evening shift, flicking through a pile of loose-leaf policies, and wondered: “If an inspector turned up tomorrow, could I find the evidence I need in five minutes?” You’re not alone. Many services provide excellent care but struggle to prove it on paper. Too...