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What CQC inspectors ask in 2026: what they're actually checking for
If you're trying to predict what CQC inspectors ask in 2026, the honest answer is that there's no fixed script. What inspectors actually do is gather evidence across six set categories, then check whether what staff say lines up with what they observe and what the records show. Understanding those categories tells you far more about a 2026 assessment than any list of predicted questions ever will. Why this matters now CQC has said it is ahead of its target to publish 9,000 as

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Aug 185 min read


The CQC Rating Process Review: Can You Challenge Your Rating, or Do You Just Have to Fix It?
An honest guide to the rating process review Every provider rated Requires Improvement or Inadequate asks the same question in the first week. Can we fight this? The honest answer is: sometimes, but far less often than people hope, and only on one specific ground. This article sets out exactly when the answer is yes, so you can stop wondering and put your energy where it will actually change your rating. Start here: which situation are you in? Read these three before anything

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Aug 58 min read


CQC Requires Improvement Trend Study
Expanded sample report: 26 coded inspection and assessment reports, plus an 8-case deterioration cohort Adult social care, England, 2023 to July 2026 Executive summary This report expands the earlier 11-case pilot to 26 adult social care services holding an overall CQC rating of Requires Improvement, and adds a separate cohort of 8 services that fell from Requires Improvement to Inadequate. All figures carry a denominator of 26 or fewer and remain indicative rather than secto

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Aug 48 min read


How to challenge a CQC report: a step-by-step guide for registered managers
If you believe your CQC report contains errors, you have three formal routes open to you: a factual accuracy challenge on the draft report (within 10 working days), a ratings review after publication (within 15 working days), and, in rare cases, judicial review. Each has a different purpose, a different deadline and a different standard of evidence. This guide walks through all three. Why this matters now CQC has significantly increased its pace of inspection activity through

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Jul 284 min read


Quality Improvement Plans (QIPs): turning a CQC inspection into lasting improvement
A Quality Improvement Plan (QIP) sets out, in specific and measurable terms, what a provider will change, by when, and how it will prove the change has happened. Whether CQC has asked for one under Regulation 17(3) or a provider is building one proactively, the same discipline applies: evidence the problem, set a SMART action, name an owner, and show closure with data, not intention. What CQC actually means by an improvement plan CQC doesn't mandate a single document called a

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Jul 215 min read


CQC sector-specific frameworks are back: what registered managers need now
By Manu Thomas, Advanced Clinical Practitioner, CQC Specialist Advisor, NHS Clinical
Entrepreneur Fellow, NICE Associate

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Jul 78 min read


How to run audits that actually change something
By Manu Thomas, Advanced Clinical Practitioner, CQC Specialist Advisor, NHS Clinical
Entrepreneur Fellow, NICE Associate | Last updated: [Date]

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Jun 308 min read


PSIRF for adult social care: how to translate the framework for your service
PSIRF is the NHS framework for responding to patient safety incidents. It is mandatory under the NHS Standard Contract, not for adult social care providers directly. But its four principles, proportionate, learning-led and compassionate response, increasingly shape what CQC expects to see in how your service handles incidents. Why this matters CQC is back in the field. The regulator completed over 50% more inspections in November 2025 than the year before and is targeting 9,0

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Jun 96 min read


CQC inspections are accelerating in 2026: the readiness checklist for registered managers
CQC is accelerating. The regulator completed over 50% more inspections in November 2025 than the same month a year earlier, and has set a public target of 9,000 assessments by September 2026. If you haven't been inspected under the new framework yet, your window is closing. This guide walks you through the five practical steps to prepare. Why this matters In the space of six months, CQC inspection patterns have shifted dramatically. Services that expected 18-24 months before

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Jun 47 min read


CQC well-led assessment 2026: how the framework has changed - what inspectors now look for
CQC's well-led assessment framework has evolved in 2026 with tougher expectations. It covers six domains and 24 key lines of enquiry (KLOEs). Inspectors are no longer looking for perfect systems or committees. They're looking for evidence that leaders understand their service, respond to risk, and are visibly changing things based on what they find. This breakdown explains each KLOE and what evidence actually passes inspection under the new framework. Why this matters CQC is

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
May 277 min read


From 34 Quality Statements to 24 KLOEs: What’s Actually Changing in the 2026 CQC Framework
On 24 March 2026, CQC published four draft sector-specific assessment frameworks. For adult social care providers, this marks a major reset. The Single Assessment Framework is being replaced. The 34 quality statements are becoming 24 Key Lines of Enquiry, scoring is being removed, and rating characteristics are returning. The consultation closes at 5pm on 12 June 2026. Pilots are expected through summer, with the new framework due to go live towards the end of 2026. For regis

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
May 225 min read


What Good Dementia Care Actually Looks Like (And Why It Matters in 2026)
What Good Dementia Care Actually Looks Like (And Why It Matters in 2026)

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Mar 243 min read


Avoiding Inadequate Ratings: Staffing, Medication and Documentation Pitfalls
Have you ever walked into the office at 8:30 am only to find your MAR charts scattered on the desk, half your team still logging on, and a frantic text saying "sorry, I've lost the new policy link"? It feels like herding cats, and you're staring down a CQC inspection in three months. That scenario plays out in care settings across England every single week. The good news? The gaps that lead to an inadequate or requires-improvement rating are almost always predictable, and fix

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Feb 283 min read


Digital Care Records in 2026: Your Complete Guide to DSR Standards and CQC Compliance
The Digital Revolution in Social Care: Are You Ready? Picture this scenario: It's Monday morning, and you've just received notification of a CQC inspection scheduled for Wednesday. Your palms start sweating as you think about your record-keeping system—a chaotic mix of handwritten notes, scattered Excel files, and that one filing cabinet nobody can find the key to. Sound familiar? The social care sector is at a crossroads. Whilst 81% of UK care providers have already embraced

Manu Thomas ACP | Former CQC Specialist Advisor | NICE Associate
Feb 1014 min read


Inspection-Ready 2026: How to Avoid CQC Regulation 17 Breaches
Are you ready for your next CQC inspection? Learn how to master Regulation 17 (Good Governance) under the Single Assessment Framework and avoid common compliance pitfalls. 1. The Five-Minute Evidence Challenge Ever been halfway through an evening shift, flicking through a pile of loose-leaf policies, and wondered: “If an inspector turned up tomorrow, could I find the evidence I need in five minutes?” You’re not alone. Many services provide excellent care but struggle to prove

Team CareLearner
Jan 53 min read


Navigating the New CQC Framework: Quality Statements and Regulation 9A
The Care Quality Commission (CQC) has made significant changes to its inspection and assessment model. Two key developments are central to this shift: the introduction of Quality Statements within the Single Assessment Framework (SAF) and the implementation of Regulation 9A: Visiting and Accompaniment. Both developments alter how providers must evidence compliance and safeguard the rights and experiences of people who use services. Understanding the Shift: From KLOEs to Quali

Team Pentafold
Sep 23, 20254 min read


CQC give evidence for the UK Covid-19 inquiry
As the UK continues to reflect on the profound impact of the Covid-19 pandemic, the release of the Module 1 Report from the UK Covid-19 Inquiry offers a sobering yet crucial analysis of the nation's preparedness and resilience. The findings shine a spotlight on systemic failures and offer bold, necessary recommendations for reform—ones that must not be ignored. What is the UK Covid-19 Inquiry? The UK Covid-19 Inquiry is an independent public investigation established to rev

Team Pentafold
Jul 29, 20253 min read


Integrated Care System Assessments: March 2025 Update
The Care Quality Commission (CQC) has provided an update on the status of Integrated Care System (ICS) assessments, following changes in government policy and broader healthcare reforms. Under the Health and Care Act 2022, CQC was granted new responsibilities to evaluate whether ICSs are effectively meeting the needs of their local populations. However, recent developments have led to a pause in this work for at least six months. Background and Initial Progress In 2023, the C

Team Pentafold
Apr 1, 20252 min read


CQC Inspections in 2025: What’s New and How to Prepare?
As a care home manager , staying on top of CQC regulatory changes is essential for keeping your service compliant and delivering high-quality care. With CQC inspections evolving in 2025 , it's time to adapt to new assessment methods, increased use of data, and a stronger focus on tackling health inequalities . Here’s a breakdown of what’s changing and how you can prepare your care home for the new inspection approach. What’s Changing in 2025? 1. The New Single Assessment F

Team Pentafold
Feb 17, 20253 min read
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